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AI voice agents for manufacturers that automate product support, warranty calls, troubleshooting, registration, and dealer assistance — 24/7.
Product complexity
Hundreds of pages of manuals, multiple product families, and increasingly complex troubleshooting requirements.
Seasonal call spikes
Pool season, storm season, holidays — call volume can multiply when staffing capacity is fixed.
Knowledge gaps
Experienced product specialists retire or churn, while new agents take months to reach proficiency.
Unanswered calls
Long wait times and abandoned calls turn support issues into warranty disputes, bad reviews, and dealer frustration.
Make and receive calls at any time of the day, any day of the year.
Communicate in any language by voice, email, text message, chatbot, and much more.
Proactive follow-ups to ensure nothing stalls or gets missed.
Define your own call flow, including integrations and transfers to human agents.
The fastest way to evaluate a Konecto agent is to talk to one.
“Our AI Support Techs allowed us to significantly reduce our call center costs while boosting other business metrics, like FCR.
“At the beginning we doubted the agent’s ability to solve complex inquiries but we saw an immediate uptick in first call resolution after deploying the AI voice solution.”
“We’re blown away by how skillful and efficient our AI agent is since we launched. We’ve seen significant savings on operational expenses.”
Track call volumes, resolution times, sentiment, escalations, and other performance metrics.
CustomerServiceGPT makes operational data conversational. Leaders and team members can instantly access performance metrics, call transcripts, and escalation drivers, all through simple questions.
Identify trends, service and product gaps, and friction points from customer conversations. Turn insights into smarter decisions and continuous improvement.
Automatically transcribe and score every call for sentiment, compliance, and coaching opportunities.
Yes. Konecto agents are trained on your documentation — manuals, troubleshooting guides, service bulletins, and approved knowledge content. During implementation we map your highest-volume call types, build and test the agent against real scenarios with your team, and define exactly where it should resolve versus escalate. The agent never improvises outside approved content.
Safety topics are handled with explicit guardrails defined during implementation. The agent recognizes out-of-scope and safety-sensitive situations and immediately transfers to a human specialist or follows your prescribed protocol, with the full conversation context attached.
No. Konecto is a fully managed service. We handle design, integration, testing, deployment, monitoring, and ongoing optimization as your products and policies evolve. Your team’s role is to review, approve, and receive the insights.
The first production use case typically goes live in 2–6 weeks, depending on integration scope. No changes to your existing phone numbers or telephony infrastructure are required.
Yes — English and Spanish natively in the same deployment, plus 20+ additional languages where needed. Callers can switch languages mid-conversation.
Yes. Many manufacturers deploy separate agent configurations for consumer and pro channels, each trained on the right content and connected to the right systems, with routing rules that recognize the caller type.
